Gruber’s Bin Cleaning – Service Subscription Policy
(For Residential & Commercial Customers)
1. Service Overview
Gruber’s Bin Cleaning provides professional cleaning and sanitizing of residential and commercial waste bins on a recurring schedule. By enrolling in a subscription, customers agree to the terms outlined in this policy.
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2. Subscription Plans
We offer the following service frequencies (availability may vary by location):
• One-Time Cleaning – Single visit; no ongoing subscription.
• Monthly Service – Bins cleaned once per month.
• Bi-Monthly Service – Bins cleaned every other month.
• Seasonal/Quarterly Service – Bins cleaned once every 3 months.
Certain plans may require a minimum number of visits per year.
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3. Service Requirements
To ensure successful cleaning:
• Bins must be empty on the day of service.
• Bins must be curbside or in the designated pick-up area by 7:00 AM.
• If bins are stored behind gates, customers must provide a gate code or access instructions.
• Excessive waste, chemicals, paint, feces, or hazardous materials may incur additional fees or refusal of service.
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4. Scheduling & Rescheduling
• Customers will receive notifications before each service.
• If a service date falls on a holiday or in extreme weather, service will be moved to the next available route day.
• Customers may request to reschedule with at least 24 hours’ notice, based on route availability.
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5. Missed Bins
A bin is considered “missed” if:
• The bin is not present at the time of service,
• The bin is still full,
• Or the bin is inaccessible due to vehicles, gates, or obstructions.
Missed bins will not be refunded. A return-trip fee may apply for same-week reattempts.
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6. Payments & Billing
• Subscription payments are auto-billed at the start of each billing cycle.
• Billing cycles may be monthly, bi-monthly, or quarterly, depending on the plan.
• Failed payments must be resolved within 5 business days, or service will be paused.
• Prices are subject to change with 30 days’ notice.
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7. Cancellations & Refunds
• Customers may cancel any time after completing any required minimum term.
• Cancellation must be submitted in writing (email or online form).
• Refunds are not issued for unused services within a paid billing period.
• If a customer cancels mid-cycle, service continues until the end of the current paid term.
• Restarting service may require a reactivation or initial cleaning fee.
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8. Moving or Changing Service Address
• If a customer moves or changes service locations, they must create a new subscription for the new address.
• Gruber’s Bin Cleaning will close out and terminate service for the old address once notified.
• Unused services tied to the previous address do not transfer and are not refunded.
• Pricing, route schedules, and availability may vary depending on the new service area.
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9. Service Satisfaction Guarantee
If a customer is dissatisfied:
• They must notify us within 24 hours of service.
• We will return to re-clean the bin at no additional charge.
• This guarantee does not apply to bins containing prohibited or unsafe materials.
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10. Customer Responsibilities
Customers agree to:
• Provide accurate contact, access, and billing information.
• Ensure bins are municipal-issued and structurally sound.
• Secure pets during service visits.
• Report any pre-existing bin damage before the cleaning to avoid liability disputes.
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11. Company Responsibilities
Gruber’s Bin Cleaning will:
• Use safe and eco-friendly cleaning methods.
• Arrive within the planned route window.
• Notify customers of delays or route adjustments.
• Employ trained and insured technicians.
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12. Liability
Gruber’s Bin Cleaning is not responsible for:
• Pre-existing cracks, warping, or structural bin issues.
• Damage resulting from bins containing excessive debris or hazardous waste.
• Items accidentally left inside bins (toys, tools, bags, etc.).
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13. Agreement
By subscribing to Gruber’s Bin Cleaning services, customers acknowledge that they have read, understand, and agree to all terms within this Service Subscription Policy.
