Gruber’s Bin Cleaning – Service Subscription Policy
(For Residential & Commercial Customers)
1. Service Overview
Gruber’s Bin Cleaning provides professional cleaning and sanitizing of residential and commercial waste bins on a recurring schedule. By enrolling in a subscription, customers agree to the terms outlined in this policy.
2. Subscription Plans
We offer the following service frequencies (availability may vary by location):
- One-Time Cleaning – Single visit; no ongoing subscription.
- Monthly Service – Bins cleaned once per month.
- Seasonal/Quarterly Service – Bins cleaned once every 3 months.
Monthly & Quarterly plans require a minimum of 3 consecutive visits per year.
3. Service Requirements
To ensure successful cleaning:
- Bins must be empty on the day of service.
- Bins must be curbside or placed in the approved service area by 7:00 AM.
- Gate codes or access instructions must be provided if applicable.
- Dog waste (dog poop), feces, animal waste, biohazards, paint, chemicals, or hazardous materials are not included in standard service and may result in a $20-$50 additional fee or refusal of service.
4. Scheduling, Service Timing & Rescheduling
- Gruber’s Bin Cleaning does not offer same-day service.
- All services are scheduled for next-day service or later, subject to route availability.
- Customers will receive notifications prior to their scheduled service.
- Services impacted by holidays or extreme weather will be rescheduled to the next available route date.
- Reschedule requests require at least 24 hours’ notice.
5. Missed Bins
A bin is considered “missed” if:
- The bin is not present or accessible at the time of service,
- The bin is full,
- Or the bin is blocked by vehicles, gates, or other obstructions.
Missed services are non-refundable. A return-trip fee of $15 will apply for reattempts.
6. Payments, Billing & Travel Fees
- Subscription payments are auto-billed after each service is complete
- Failed payments must be resolved within 5 business days or service will be paused.
- Pricing is subject to change with 30 days’ notice.
Travel Fee
- Locations outside a 15-mile radius are subject to a $20 travel fee, disclosed at booking.
- Travel fees vary based on distance and route availability.
Hazmat Clean-Up Fee
- Dog waste (dog poop), animal feces, bodily waste, and biohazard materials are classified as hazmat clean-ups.
- A hazmat clean-up fee will apply if these materials are present inside the bin.
- Fees vary ($20-$50) depending on severity and will be charged separately or added to the invoice.
- Gruber’s Bin Cleaning reserves the right to refuse service if the hazard poses a safety risk.
7. Cancellations & Refunds
- Customers may cancel any time after any required minimum service term.
- Cancellations must be submitted in writing.
- No refunds are issued for unused services within a paid billing period.
- Service will continue through the end of the paid term.
- Reactivation may require an initial or restart fee.
8. Moving or Changing Service Address
- Customers who move must create a new subscription for the new address.
- Service at the previous address will be closed and terminated upon notification.
- Remaining services at the original address are non-transferable and non-refundable.
- Pricing and availability may vary by location.
9. Service Satisfaction Guarantee
- Issues must be reported within 24 hours of service.
- Approved re-cleans will be provided at no additional cost.
- This guarantee does not apply to hazmat clean-ups or prohibited materials.
10. Customer Responsibilities
Customers agree to:
- Provide accurate billing, contact, and access information.
- Ensure bins are structurally safe for cleaning.
- Secure pets during service times.
- Disclose hazardous contents before service when possible.
11. Company Responsibilities
Gruber’s Bin Cleaning will:
- Use eco-friendly, professional cleaning equipment.
- Operate within scheduled route windows.
- Communicate delays or changes promptly.
- Maintain trained and insured technicians.
12. Liability
Gruber’s Bin Cleaning is not responsible for:
- Pre-existing bin damage.
- Damage caused by prohibited or hazardous materials.
- Personal items left inside bins.
13. Agreement
By enrolling in services with Gruber’s Bin Cleaning, customers acknowledge and agree to all terms outlined in this Service Subscription Policy.
